The firstpass patient journey

Background: Having unmanageable patient traffic isn’t just a case of a sudden burst of patients showing up at your healthcare facility. It’s a symptom of not having the right proven tools to effectively optimise your resources in managing patient waiting times and no shows.

Recent data shows 45% of patients feel frustrated when wait times cross the 20-minute mark at the doctor's office. Eventually impacting the business of a healthcare provider. That’s where firstpass, the unified AI-native patient experience platform from Vectramind Communications comes in.

Efficiently designed to remove delayed patient waiting times, firstpass offers the convenience of automated appointment booking through which patients can efficiently schedule their appointments, including faster KYP registration, and constant patient engagement.

Idea: The firstpass pX platform is simply something you can't do without if you are a patient experience provider. The campaign visually aims to capture what it feels like when you don't have this invaluable tool that could make the difference between having happy patients and boosting your growth as a healthcare provider.